Privacy Policy

1. Introduction

Sustema Dynamics ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://sustema.co.zw and use our services.

By accessing our website and using our services, you consent to the data practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not access the website or use our services.

This policy complies with the Data Protection Act [Chapter 11:12] of Zimbabwe and other applicable data protection regulations.

2. Information We Collect

2.1 Personal Information

We may collect personally identifiable information that you voluntarily provide to us when you:

• Register on our website
• Subscribe to our newsletter
• Submit contact forms or request information
• Apply for job opportunities
• Participate in surveys or promotions
• Contact us for customer support

This information may include:

• Name, surname, and title
• Email address and phone number
• Company name and job title
• Mailing address
• Resume/CV and employment history (for job applicants)
• Any other information you choose to provide

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing activities, including:

• IP address and geolocation data
• Browser type and version
• Operating system
• Referring website
• Pages visited and time spent on pages
• Clickstream data
• Device identifiers

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. For more detailed information about cookies, please see our Cookie Policy.

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Service Provision: To provide, operate, and maintain our website and services
• Communication: To respond to your inquiries and provide customer support
• Marketing: To send you promotional materials, newsletters, and updates about our services (with your consent where required)
• Improvement: To understand how users interact with our website and improve user experience
• Recruitment: To process job applications and assess candidates
• Legal Compliance: To comply with legal obligations and protect our legal rights
• Security: To monitor and prevent security breaches and fraudulent activities

The legal basis for processing your personal information includes:

• Your consent (which you may withdraw at any time)
• Performance of a contract with you
• Compliance with legal obligations
• Legitimate business interests

4. Information Sharing & Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

4.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

• Website hosting and maintenance
• Email marketing services
• Analytics and data analysis
• Payment processing (if applicable)
• Customer relationship management

These service providers are contractually obligated to protect your information and may only use it for the specific purposes for which it was shared.

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, government agencies).

4.3 Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

4.4 With Your Consent

We may share your information with third parties when we have your explicit consent to do so.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit using SSL/TLS protocols
• Secure storage of personal information
• Regular security assessments and vulnerability testing
• Access controls and authentication mechanisms
• Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security.

6. Your Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

6.1 Access and Rectification

You have the right to request access to the personal information we hold about you and to request correction of any inaccurate or incomplete information.

6.2 Erasure

You may request the deletion of your personal information, subject to certain legal exceptions.

6.3 Restriction of Processing

You may request that we restrict the processing of your personal information under certain circumstances.

6.4 Data Portability

You have the right to receive your personal information in a structured, commonly used, and machine-readable format.

6.5 Objection

You may object to the processing of your personal information for direct marketing purposes or on grounds relating to your particular situation.

6.6 Withdraw Consent

Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.

6.7 Lodging Complaints

You have the right to lodge a complaint with the relevant data protection authority if you believe we have violated data protection laws.

To exercise any of these rights, please contact us using the information provided in Section 11.

7. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. For detailed information about the cookies we use and your choices regarding cookies, please refer to our Cookie Policy.

8. Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy applies only to our website. We are not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.

9. Children's Privacy

Our website and services are not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child under 16, we will take steps to delete that information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this policy.

We encourage you to review this Privacy Policy periodically for any changes. Your continued use of our website and services after we post any modifications constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will respond to your inquiry within 30 days of receipt.